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Manage and Promote Diversity 

Answer 1. Organizations design diversity strategies to improve their overall quality of products and services. The quality of products and services can be improved only after detecting the weaknesses in the system. The weakness of the system can be improved by gathering information about the quality of products and services by a diverse range of customers. Group of the population that is mainly associated with using the product and services that are undertaken for analysis are focused. Different strategies have been designed to collect feedback from clients (Thangaiah, Sharma & Sundharam, 2018). Four strategies that can be used for collecting feedback from the clients are

• Interview based feedback – The selection of people for forming the reference group is a crucial step as the quality of feedback provided by the reference group depends on it. The reference group is formed including the people who have a prof....